SO CLASSY – PRIVACY POLICY

At So Classy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or place an order.

1. Information We Collect

When you use our website or purchase from So Classy, we may collect the following information:

Full name
Email address
Phone number
Shipping and billing address
Payment information, securely processed by our payment service providers
Device information, IP address, browser type, and cookie data
Purchase and order history
Customer service communications

2. How We Use Your Information

We may use your personal information to:

Process, prepare, and deliver your orders
Communicate with you regarding your purchase
Provide customer support
Improve our website, products, and shopping experience
Detect and prevent fraudulent or unauthorized transactions
Send promotional emails and offers, only when you have subscribed or provided your consent
Comply with applicable legal and regulatory requirements

3. Sharing Your Information

So Classy does not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party service providers when necessary, including:

Payment processing providers
Shipping and courier companies
Website hosting and technical service providers
Marketing and communication service providers
Legal or regulatory authorities, where required by law

Third parties are only provided with the information necessary to perform their services.

4. Cookies

Our website uses cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Understand how visitors use our website
Analyze website performance and traffic
Support relevant marketing activities

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss or misuse
Alteration
Disclosure
Destruction

Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Your Rights

Subject to applicable law, you may request to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request the deletion of your personal information where legally permitted
Withdraw your consent for marketing communications
Unsubscribe from promotional emails at any time
Request information about how your data is being processed

For privacy-related questions or requests, please contact So Classy through the contact details provided on our website.

RETURNS, EXCHANGES & CLAIMS POLICY

At So Classy, every garment is carefully inspected before shipment to ensure that it meets our quality standards. Please review the following policy before placing or accepting an order.

1. Claims for Damaged, Defective, Incorrect, or Missing Items

Any claim involving a damaged, defective, incorrect, or missing item must be submitted within 24 hours of receiving the order.

Claims submitted after this period may not be accepted.

To submit a claim, the customer must provide:

The order number
Clear photographs and/or videos of the item and packaging
A detailed description of the issue

The item must not be worn, washed, altered, or used before the claim is reviewed.

2. Exchanges

Exchange requests must be submitted within 24–48 hours of the delivery date.

An exchange may be approved only when:

The item has not been worn, washed, or used
All original tags remain attached
The garment has no stains, makeup, perfume, odors, alterations, or damage
The item is returned in its original packaging
Proof of purchase or the order number is provided

Exchange requests submitted outside the specified period may not be accepted.

Exchanges are subject to product availability. When the requested replacement is unavailable, So Classy may offer an alternative product or store credit, where applicable.

3. Refund Policy

So Classy does not provide refunds once an order has been received and accepted by the customer.

Once the package has been accepted and payment has been completed, the purchase is considered final and non-refundable, except where otherwise required by applicable law.

Approved exchanges remain subject to the conditions stated in this policy.

4. Order Cancellations

Orders may only be cancelled before they have entered production, preparation, or shipment.

Once production, order preparation, or shipping has begun, the order can no longer be cancelled.

Customers are encouraged to contact So Classy immediately after placing an order if they wish to request a cancellation.

5. Package Inspection Before Payment

Where the courier service permits package inspection, the customer may open and inspect the package before completing payment.

If the customer is not satisfied with the item at the time of delivery, the package may be refused immediately and returned through the courier.

Once the package has been accepted and payment has been completed, the conditions of this Returns, Exchanges & Claims Policy will apply.

Package inspection availability depends on the rules and services of the relevant courier company.

6. Shipping Costs

Original shipping fees are non-refundable.

For an approved exchange, the customer is responsible for all applicable return and replacement shipping costs, unless:

The incorrect item was delivered
The item has a confirmed manufacturing defect
The error was caused by So Classy

Packages returned without prior approval may not be accepted.

7. Custom-Made and Personalized Orders

Custom-made and personalized garments are produced specifically according to the customer’s selected measurements, preferences, or requirements.

For this reason:

Custom-made orders cannot be cancelled once production has started
Custom-made items are not eligible for refunds
Custom-made items are not eligible for exchanges due to size, fit, preference, or change of mind
An exchange or replacement may only be considered when the wrong item was delivered or a confirmed manufacturing defect is present

Customers are responsible for providing accurate measurements and customization details before production begins.

8. Condition of Returned Items

So Classy reserves the right to refuse an exchange or claim when the returned item:

Shows signs of wear or use
Has been washed or altered
Has stains, makeup, perfume, odors, or other marks
Is damaged due to improper handling by the customer
Does not include the original tags or packaging
Is returned without prior approval

By placing an order with So Classy, the customer confirms that they have read, understood, and accepted this Privacy Policy and the Returns, Exchanges & Claims Policy.